We are committed to providing quality products and excellent service at Three-Wins Imports, LLC. To ensure a smooth shopping experience, please take a moment to review our store policies.
1. Defective or Damaged Items
If you receive a defective or damaged item due to shipping, please contact us within five business days of receiving your order. To expedite the process, kindly provide clear photos of the damaged item. We also request that you keep the damaged item for a few more days, as it may be required for further investigation. ***Claims can only be processed with photographic evidence.***
2. Returns and Restocking Fees
Returned items must be in their original condition. Any item returned in a damaged or used state may be subject to a 50% restocking fee. Additionally, merchandise returned without the original tags and packaging may result in a delayed refund or disqualification from a refund.
3. Shipping to Hotels, Casinos, and Resorts
Please note that if your order is shipped to a hotel, casino, or resort, we are not responsible for any loss or damage that may occur after delivery to these establishments.
4. Third-Party Drop Shippers
We are not affiliated with any third-party drop shippers. Therefore, we cannot be held responsible for any order delays or product damages associated with orders placed through unauthorized drop shippers.
5. Brand Protection
We take great pride in our store's reputation and brands. We are committed to protecting our registered brand names and our store's reputation. ***We will vigorously contest any false claims and take measures to deter scammers from affecting our store's integrity.***
6. Contact Us First
If you encounter any issues or concerns, please contact us before posting negative reviews. We value your feedback and will work diligently to address your concerns and resolve any issues promptly.