SHIPPING INFORMATION
Three-Wins Imports offers free shipping to our customers anywhere in the contiguous United States.
Your order is securely packaged (boxed, banded, reinforced, and/or shrink-wrapped as appropriate) and transported by USPS, FedEx, UPS, OnTrac, or quality freight carrier, as determined by the size and weight of the shipment.
A physical street address is required for any delivery. We do not ship large items to P.O. box addresses.
Please call us at (888) 206-4332 for assistance with placing orders that freight forwarders will transport.
How long will it take for my item to ship?
The item is in stock and typically ships from our warehouse within 24 hours on regular business days. With the vast array of products we offer, if delivery time is a critical factor, please contact our Customer Service team for assistance.
How much does shipping cost?
We offer free shipping on items within the 48 contiguous United States.
Orders to Hawaii, Alaska, Puerto Rico, and Guam will incur additional freight charges. If your order requires shipping charges and the order is placed over the weekend, we will provide your quote at the first opportunity on the next business day. Your order will not be processed until you approve the shipping charges.
How much is shipping to Canada or Overseas?
Shipping charges to Canada or Overseas will vary depending on the size and weight of your order. To receive a shipping/freight quote before placing your order, contact us and provide your order details.
Canadian or Overseas customers are responsible for applicable taxes, duties, and brokerage fees.
RETURN POLICY
We are committed to providing quality products and excellent service at Three-Wins Imports, LLC. To ensure a smooth shopping experience, please take a moment to review our store policies.
1. Defective or Damaged Items
If you receive a defective or damaged item due to shipping, please contact us within five business days of receiving your order. To expedite the process, kindly provide clear photos of the damaged item. We also request that you keep the damaged item for a few more days, as it may be required for further investigation.
***Claims can only be processed with photographic evidence.***
2. Returns and Restocking Fees
Returned items must be in their original condition. Any item returned in a damaged or used state may be subject to a 50% restocking fee. Additionally, merchandise returned without the original tags and packaging may result in a delayed refund or forfeiture of the refund.
3. Shipping to Hotels, Casinos, and Resorts
Please note that if your order is shipped to a hotel, casino, or resort, we are not responsible for any loss or damage that may occur after delivery to these establishments.
4. Third-Party Drop Shippers
We are not affiliated with any third-party drop shippers. Therefore, we cannot be held responsible for any order delays or product damages associated with orders placed through unauthorized drop shippers.
5. Brand Protection
We take great pride in our store's reputation and the brands we represent. We are committed to protecting our registered brand names and the reputation of our store.
***We will vigorously contest any false claims and take measures to deter scammers from affecting our store's integrity.***
6. Contact Us First
If you encounter any issues or concerns, please don't hesitate to contact us before posting a negative review. We value your feedback and will work diligently to address your concerns and resolve any issues promptly.